FAQ
From NetworkText
networkText FAQ
This FAQ contains answers to most of the commonly asked questions we receive. If you have a question that isn't answered here, don't hesitate to email us at support@networktext.com.
Contents |
General
Advertisements?
- networkText advertisements go through an extensive screening process to make sure they are appropriate for any type of group. We refuse to take ads promoting pornography, adult products, alcohol, tobacco and guns.
What do you do with my phone number?
- Other than delivering text messages that the group administrator sends, networkText does absolutely nothing with your phone number. We do not sell or distribute phone numbers in any way.
What cell phone providers will your service work with?
- Altel
- Ampd Mobile
- AT&T
- Boost Mobile
- Cellular South
- Centennial
- Cincinnati Bell
- Cricket (Leap Wireless)
- Dobson Cellular Systems
- Enid/Pioneer
- Midwest Wireless
- Nextel Communications
- NTELOS
- Sprint PCS Wireless
- Suncom
- T-Mobile
- US Cellular
- Verizon Wireless
- Virgin Mobile USA
- West Central Wireless
- If you are using a cell phone provider that you do not see here, please contact us at support@networktext.com
Group Member Questions
How do I leave a group I have joined?
- Login to your account, and click on the “my account” section and you will be able to disable any group you have joined.
What do I do if I am receiving unwanted text messages?
- If you have joined a group and no longer wish to receive messages from them, simply remove yourself from the group by responding to one of the group’s messages with the word STOP. If you left a group or never joined one and are still receiving messages, please email abuse@networktext.com with the group name, date, and time you received the message and we will resolve the issue immediately.
Creating A Group
Can I create multiple groups?
- Yes, you can create and join as many groups as you like.
Are there any restrictions on group names?
- Your group name must be one that hasn’t already been registered by another networkText user. It can be up to 20 characters, and can only contain letters, numbers, and spaces.
How do I delete a group I started?
- Go to the “my account” section, and select the group you would like to delete. Keep in mind that this action is permanent and the group and all it’s contacts will be deleted forever.
What types of groups are allowed?
networkText reserves the right to refuse service to any group, or to cancel groups at any time who do not fulfill the requirements set forth in our Terms and Conditions.
I have two groups, I can see one, where is the other?
- On the left side of your screen, you will see a dropdown list of the group you last created/used. You can click the little arrow next to the group name to expand the list or minimize it. Select the group you want to see, and click the arrow to expand and view members.
Adding Members To Your Group
How many people are allowed in a group?
- There is no limit to the number of members you can have in your group.
How do I invite people to join my group?
- There are two ways people can join your group. The first is by texting one of the groups Keywords to the phone number 68398 and the second is by adding themselves through a website/MySpace skin.
How do I upload my group contacts from into my group?
- We do not allow group administrators to upload contacts into their group, people must add themselves to your group.
Sending text messages
How do I send a message to my group?
- To send a message, you must be an administrator or sub administrator on the group’s account. Select the group members from your contact list that you want to text message. Type your message (100 characters or less) and press send. A confirmation page will appear confirming the message has been sent.
Can I send a message from a cell phone to my group?
- Please see our step-by-step instruction here: Text-In
How many of my sent messages are stored with networkText?
- Group administrators can view the 20 most recently sent messages, including the time and date that the messages were sent.
How do I schedule a message to be sent later?
- We are working on this and it should be available shortly. Please check back for updates.
I need more characters in a message, can I remove my group name from all messages?
- You cannot remove your group name because it is used for identification purposes so that your members know who the text message sender is. If you need more characters, you can always carry over your message into a second text message.
Managing Subgroups and Sub Administrators
I want to add a sub group but when I click add no dropdown list appears.
- There is no dropdown list from Add because you have not created any subgroups. To create a subgroup, log in to your networkText account, click on “add subgroups” which is located on the left side of the page under your contacts section.
How do I move members to a subgroup?
- To move members to a subgroup, you must first create the subgroup (see above). Select the members you would like to move on the left side and then click on “add” and then the selected subgroup.
How do I create a sub administrator?
- Expand your contact list by clicking the name of the subgroup on the left hand side of your home page. Click on the contact name that you would like to make a sub administrator, and you will see an option to “make admin,” click this.
What can a sub administrator do?
- Sub administrators can use the “TEXT-IN” feature by following the step-by-step guide here: Text-In
How do I become a sub administrator of a group?
- Contact the group administrator and request that they add you as a sub administrator.
Text in and Website/Myspace Widget Features
How will you know which group I want to send my message to when I use the text in feature?
- When you Text-In, we will send you back a message to ask which group to send the message to.
How will you know which sub group I want to send my message to when I use the text in feature?
- At this time, the text in feature does not work for subgroups. Please stay tuned for this feature!
When I use the text in feature, I receive a response that says I am not a group admin or sub admin.
- This means that you haven’t set up an account yet with networkText. You can do this by going to networkText.com and clicking on “Create a Group.” If you believe you’ve received this message in error, contact support@networkText.com.
How do I create a custom skin for my MySpace page or Website?
- Click on “web services” located at the bottom of any networkText page. You will be able to choose from several format options and input your own custom message. Our website will generate a code that you can paste directly onto your MySpace page or Website.
Registration and Login/Password
I am a group administrator and forgot my password, what do I do?
- Click on the “forgot password” link on the homepage, and type in your email address. You will receive an email with a link to reset your password.
How do I change my password?
- Log in and click on “my account.” There will be options there to change your password.
I’m not in the United States; will I be able to use networkText?
- Currently, networkText is only available in the U.S. We plan to make the service available internationally, so please check back for updates.
Deleting Your Account
Don't need your networkText account? Login to your account and scroll over the ADMIN tab and there will be a choice to select that says "Delete Entire Group". This will delete your group permanently!
Privacy
How does networkText protect my information?
- Privacy is taken very seriously at networkText. We will never distribute your information to spammers or outside marketers. For more information, please see our Privacy Policy and Terms and Conditions.
I got an email from networkText, how do I know if it is real?
- Emails from networkText will always come from the domain networkText.com. If you receive an email sent from a domain other than this, it is not real. Please forward these emails to abuse@networktext.com and we will resolve the problem immediately. networkText will never send an email asking for your password or other personal information.
Troubleshooting
Why does the “&” symbol take up so many characters?
- The cell phone industry uses certain character standards for different symbols, and this is one of them. To avoid the character usage, try using the word “and” or the letter “n.”
I just created a group, but I’m not receiving confirmation codes.
- Be patient, some confirmation codes take longer then others depending on what carrier you have and what time of day it is. If you are short for time and can’t wait, when you get the confirmation code simply come back to the website and you will be able to start where you left off. Not all cell phones come with text messaging, usually it's a feature that has to be added to a voice plan. If you are unsure whether you have this feature on your phone, the best way to find out is to contact your service provider and ask them. (Receiving email on a phone through a data plan or a BlackBerry type service does not mean you that you have text messaging) Make sure you have entered in your correct mobile cell phone number. (networkText does not work with land lines, so don't try to send a confirmation code with one.) If you are still having problems with receiving a text message on your phone, please contact us at support@networktext.com
Can I pay to not have text messaging ads?
- We are working on this, check back for it!
